Teamwork in Patient’s Final Hours Recognized

When there isn’t a lot of time and unexpected circumstances arise, cooperation and flexibility are key indicators of how well a team functions under pressure. Lorna Rice, Carroll Hospice social worker, and Art Monroe, Carroll Hospice chaplain, are a prime example of teamwork at its best. The duo was recently named team of the month for the comfort they provided during a patient’s final hours. 

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Honoring Our 2019 Hospice Heroes

Each year, six individuals and organizations are named as Hospice Heroes at Taste of Carroll for going above and beyond in providing excellent care to patients and their families or supporting Carroll Hospice in a meaningful way.

Carroll Hospice is pleased to announce our 2019 Hospice Heroes:

Jill Englar, Carroll Hospice director of support services

Jill Englar, L.C.S.W.-C., has been with Carroll Hospice since the inception of the program. A social worker by training, Jill helped to define the work of the supportive services team members to consistently promote a personalized patient family experience of care. Jill is presently the director of bereavement and volunteer services and continues to broaden our support of the community in innovative ways.





Pamela Naumann, Carroll Hospice liaison

Pam Naumann, R.N., is a 20-year Carroll Hospice veteran. She is known for always doing what needs to be done for patients and those who love them. She is extremely generous with her personal time to accommodate special needs and requests, and she never misses an opportunity to educate (anyone who will listen) on the value of hospice. Presently, Pam works as our hospital liaison. She is often the first face of Carroll Hospice, and she is a wonderful ambassador for our program.




Laura Welty, Carroll Hospice manager of performance improvement

Laura Welty, R.N., is a long-term Carroll Hospice employee. She has worked as both a direct care provider across care settings and as a manager for the organization. Laura is our resident expert on regulations and compliance, for which she is entitled to carry a big stick. She, however, is known for her gentle nature, flexibility and her fierce patient family advocacy. Laura is the heart of Carroll Hospice.





Robin and Shirlyn Ford, owners of Robin Ford Building & Remodeling, Inc.

Robin and Shirlyn Ford have been significant contributors to the Taste of Carroll and Carroll Hospice since 2001. A member of the Carroll Hospice Board of Trustees, Shirlyn has been a member of the Taste of Carroll planning committee for the past 20 years, and the beautiful table handcrafted by Robin from reclaimed barn wood for this year’s Taste of Carroll silent auction is yet another great example of the heart for hospice this couple has and demonstrates their steadfast generosity.




Robbin Nolen, Carroll Hospice volunteer

Robbin has been a volunteer for Carroll Hospice since 1997 and 3 years ago completed a specialized certification to become a hospice doula. Robbin has a special way of honoring people’s lives while ushering them into the next life. Her heart for service is unparalleled. She is moved by each families’ grief journey, and she is humbled by helping them process their loss. Robbin has volunteered at Camp T.R. for 15 years and adores the children she walks side-by-side with them.

In addition, this year marks the 20th Taste of Carroll that Robbin has been proud to be part of planning.



Karen Feroli, past executive director Carroll Hospice (posthumous)

In 2007, the year of the grand opening of the Dove House, Karen was the leader of the project and the team that set up the very unique, personalized, special Carroll Hospice care that continues today. Karen had a “hospice heart” in everything that she did, and she exuded a love for the patients, the staff and the community that will never be forgotten. She would often say it is “their house” when referring to the families Carroll Hospice served and their time at the Dove House.

Holding a photograph of Karen are, from left to right, Karen’s sister, Kathy Robinson; Karen’s mother, Dorothy Kappes; and Karen’s daughter Katelyn Graham.


Our congratulations and sincerest thanks go to all of our Hospice Heroes for the care and support they provide to our patients and families!

Hospice Care in a Nursing Home or Assisted Living Setting

When your loved one resides in a nursing home or assisted living facility and is in the advanced stages of a life-limiting illness, Carroll Hospice is here to help.

We focus on providing pain management, symptom control, and spiritual and emotional support to those who are seriously ill. Through hospice care, patients can live their remaining days in comfort and dignity, surrounded by loved ones. And, by providing hospice care at their choice of residence, they receive that comfort and care in a familiar setting.

Our hospice team partners with the facility’s staff to care for patients with serious illness while respecting their end-of-life wishes. Our team is available 24 hours a day, seven days a week.

Carroll Hospice’s facility-based specialized care team is tailored to address the specific needs of residents in nursing home and assisted living communities. This team includes nurses, aides, social workers, chaplains and volunteers. Our nurses, and the expertise they bring, complement the facility’s staff, and visit regularly to provide care and support. The average number of visits to the facility is tailored to the needs of the patient.

Our nurses’ responsibilities include assessing the patient’s condition, educating family members and staff, reconciling medications (including pain medication) with the patient’s physician, and coordinating medical equipment and supply needs. In case of emergency or crisis, our team is on call 24 hours a day, seven days a week.

Our certified hospice aides assist the patient with personal care needs. This is based on the hospice nurse’s assessment and the personal preferences of the patient and family. For spiritual and emotional support, volunteers will visit with the resident, as will our chaplain, our bereavement counselors and our social workers.

For more information about hospice care, call Carroll Hospice at 410-871-8000 or visit our website.