During this unprecedented time, Carroll Hospice is taking the safety of its patients, families and staff seriously while continuing to provide the quality end-of-life care for which it is known. Here are the latest developments in the ways we are providing care to limit the possible transmission and spread of COVID-19:
- First and foremost, we are continuing to use strict infection control practice—as we always do—to keep our patients, families and staff safe. This includes employing strict handwashing practices, using personal protective equipment if necessary, and cleaning our supplies and equipment stringently after each visit.
- Staff members in the field are wearing masks for their protection and for the protection of our patients and families.
- Staff members who are not feeling well are directed to stay home.
- We are working closely with our nursing facilities to ensure that we are balancing their visitor guidelines with our commitment to providing good care. We are fully complying with their policies, such as making only essential visits and having our temperature taken before entering the building. We are restructuring our visits to minimize the number of facilities we are visiting in one day to lessen the risk of possible transmission from one facility to another.
- Much of the support social workers, chaplains, bereavement counselors and volunteers are providing is being done via telephone instead of in person.
- Volunteers are supporting patients and caregivers with weekly calls.
In addition to these protocols, our Dove House visitor policy has changed:
- All visitors must check in at the information desk.
- We are screening all visitors with a survey and taking temperatures.
- Visitors with flu-like symptoms (runny nose, fever and cough) will not be allowed to visit.
- No children under age 18 are allowed, unless they are a child of a patient at Dove House.
- Only one adult visitor is allowed per patient in all areas.
- Visitors are asked to wear masks. Staff members are wearing masks as well.
Lastly, per state and federal recommendations for social distancing, we have canceled all events and support groups through the end of April, including Taste of Carroll, though the event will have a virtual silent auction; check the website for details.
Cancellations for support groups may be extended as necessary.
We will continue to monitor and transform our policies as the situation develops. Thank you for your understanding. Please call 410-871-8000 or visit CarrollHospice.org for the latest updates.