Carroll Hospice has been named a 2019 Hospice Honors recipient by HEALTHCAREfirst, a leading provider of CAHPS surveys and advanced analytics. Hospice Honors is a prestigious program that recognizes hospices providing the highest level of quality as measured from the caregiver’s point of view.
“We are excited to recognize the 2019 Hospice Honors recipients for their hard work and dedication to providing exceptional care,” said Misty Skinner, executive vice president of services at HEALTHCAREfirst. “I congratulate Carroll Hospice on its success in achieving this highest of honors.”
Carroll Hospice received the award based on results from its Hospice Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey, which asks hospice patients’ caregivers and families about their satisfaction with hospice services and other feedback.
Carroll Hospice exceeded the HEALTHCAREfirst National Performance Score on 23 out of 24 quality indicator measures. The CAHPS survey consisted of 24 quality measures focused on the responses of patients and caregivers on their willingness to recommend Carroll Hospice to others.
Carroll Hospice Executive Director Regina Bodnar credits Carroll Hospice’s phenomenal staff for the award.
“I am extremely proud to have received this award for the fourth consecutive year,” said Bodnar. “This award is a testament to the personalized attention, respectful care and unwavering commitment to quality of each of our staff members and volunteers. As I am known to say, there are no do-overs in hospice care. We have to get it right the first time.”